FAQ

First Aid Training

TRAINING

How do I know that you will provide the best training service possible?
When was your company’s last quality assessment?
What exactly do these monitoring procedures entail?
So your administration and staff are up to standard, but what about the courses themselves?
I’m not with a company but I would like to take a course with you by myself – How do I do it?
How many people can I place on a course?
I want to organize a course but we can’t make it to your Venue.

How do I know that you will provide the best training service possible?

We are an approved First Aid at Work Training organization under the authority of the Health and Safety Executive (Certificate no: 1399/94). As a part of this, our company undergoes routine checks to ensure that t delivery and final assessment of our training is of superb quality. During these visits, our documentation and administration procedures are also monitored.

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When was your company’s last quality assessment?

Our last visit from the Health and Safety Executive took place on Friday the 27th of January 2006.

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What exactly do these monitoring procedures entail?

First, our administration procedures are thoroughly checked. The inspector needs to be sure that our records are accurate, and that they are held for a minimum of five years (In order to ensure that students are informed of the necessary dates for refresher courses, etc).

Our certificates must be of a certain standard, and must include the following information:

1. Organization Name
2. Title of course
3. Reference to Health and Safety (First Aid) Regulations 1981
4. Validation for three years from date of issue
5. HSE approval number
6. Signature of an appropriately authorized person.

We have six trainers, and six assessors working for us. All of our staff undergo routine checks, ensuring that their qualifications are of the required level, and that they are authorized to carry out their duties.

Although qualified trainers in their own right, when they’re not training our staff are fully quailed ambulance technicians, nurses, paramedics, etc. So you can be assured of their experience and professionalism within the field.

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So your administration and staff are up to standard, but what about the courses themselves?

Our training courses must follow a Quality Assurance Plan, as follows:

1. We have a plan which shows by whom, how often and by what methods the skills of the trainers/assessors are assessed and reviewed.
2. We have a record of assessments of the trainers and assessors, including any outcomes.
3. There is a procedure in place to monitor the quality of training, trainers and assessors through student feedback.
4. There is a complaints procedure in place.
5. We have adequate training equipment, whilst ensuring adherence to hygiene at all times.
6. Our training venue has all of the necessities required in order o make your experience comfortable, enjoyable and rewarding.

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I’m not with a company but I would like to take a course with you by myself – How do I do it?

As long as a space is available on one of our courses, and as long as you are prepared to join another booking, you can contact us by phone fax or email, and booking is immediate. (If you are studying an FAW, there is a list of available course dates on the updates page.)

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How many people can I place on a course?

Most courses are restricted to a maximum of twelve people, and a minimum of six. However, so long as we know in advance, this can be altered to suit your requirements. All In-house courses already running are restricted to the above numbers.

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I want to organize a course but we can’t make it to your Venue.

All courses including ambulance aid and technician training are run either at our own venue, or at a venue suitable to your needs. Costs quoted are inclusive of training and assessment, venue, meals, etc.

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